Privacy Policy

Last Updated: October 6, 2026

Total Turf Works ("we," "us," or "our") respects your privacy. This policy explains what information we collect through totalturfworks.net, by phone, and by text. It also explains how we use that information and the choices you have.

1. Information We Collect

Information you give us. When you request a quote, schedule service, call, text, or contact us, we may collect your name, phone number, email address, property address, photos you send, and details about your project.

Information collected automatically. When you visit our website, we and our service providers use cookies and similar tools to collect information such as your IP address, browser type, device type, pages visited, how you found our site, and general location based on your IP address.

Calls, texts, and messages. When you call, text, or message us, we may collect the phone number you contact us from, the date and time, the page or ad that led you to contact us, and the content of the conversation. Calls may be recorded for quality and training, with notice where required by law.

2. How We Use Your Information

We use your information to:

• Respond to your requests and schedule service

• Provide estimates, invoices, and service updates

• Send scheduling and project messages by text or email

• Improve our website, services, and advertising

• Comply with the law and protect our rights

3. How We Share Your Information

We do not sell your personal information for money.

We share information with service providers who help us run our business, such as customer relationship management (CRM) and marketing platforms, call tracking and call recording services, email and text messaging platforms, payment processors, and website hosting. They may use your information only to provide services to us.

We may use analytics and advertising tools, such as Google Analytics, Google Ads, and Meta (Facebook), to measure site traffic and show our ads to people who have visited our site. These tools use cookies, which you can manage as described in Section 5.

We may also disclose information when required by law, to protect our rights or safety, or as part of a sale or merger of our business.

4. Text Messaging (SMS)

Program description. Total Turf Works sends text messages about your project or service, including scheduling, estimates, and updates. By opting in, you agree to receive these messages at the mobile number you provided. You must be 18 or older to opt in.

Message frequency. Message frequency varies.

Opt out. Reply STOP or OPT OUT at any time to unsubscribe. Reply HELP for help. We will confirm your opt-out by text. To rejoin, sign up again.

Cost. Message and data rates may apply. Contact your wireless provider for details.

Delivery. Carriers are not liable for delayed or undelivered messages.

No sharing. We do not share your mobile number or text messaging consent with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with third parties.

5. Cookies and Your Choices

Our website uses cookies. You can block or delete cookies in your browser settings, though some site features may not work properly.

To opt out of personalized ads more broadly, visit Google Ads Settings, Facebook Ad Preferences, or the Digital Advertising Alliance at optout.aboutads.info.

Do Not Track. Our website does not respond to browser Do Not Track signals.

6. Your Choices

You may ask us to:

• Tell you what personal information we have about you

• Correct inaccurate information

• Delete your information, subject to records we must keep

• Stop sending you promotional messages

To make a request, contact us using the information in the Contact Us section. We may need to verify your identity before responding.

7. How Long We Keep Information

We keep your information as long as needed to provide service, maintain customer and warranty records, and meet legal and tax requirements. When it is no longer needed, we delete or de-identify it.

8. Security

We use reasonable measures to protect your information. No website or system is completely secure, so we cannot guarantee absolute security.

9. Children

Our website and services are not directed to children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this policy from time to time. The "Last Updated" date at the top shows when it last changed.

11. Contact Us

Total Turf Works 1208 Quaker Ln, Lewisville, TX 75077 Phone: (817) 857-6454 Email: admin@totalturfworks.net